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This is a common issue when using express payment methods that pull in a saved address.&#xA0;<a href="/contact" class="fr-strong">Contact us</a>&#xA0; straight away with your order number and the correct delivery address. If your order hasn&apos;t been shipped, in most cases we can update it before it ships.&#xA0;In cases where the order has already been shipped, we can arrange a redelivery if the package is returned to sender. Our team will reach out within 5 working days of the package being returned to our warehouse. Sadly if it is not returned we can not issue a refund or replacement. We also suggest you check the delivery address carefully before placing your order.

This is a common issue when using express payment methods that pull in a saved address. Contact us  straight away with your order number and the correct delivery address. If your order hasn't been shipped, in most cases we can update it before it shi

I used Apple Pay / PayPal and the wrong address was saved. What do I do?

Orders & Checkout

Can I change or cancel my order after placing it?

I forgot to apply my discount code. Can it be added after ordering?

Do you ship internationally?

Can I hide the price for a gift order?

What is your returns policy?

What is the 45-Day "Tug It + Love It" Guarantee?

Can I exchange my toy for a different one?

How long does a refund take?

Returns, Exchanges & Refunds

I used Apple Pay / PayPal and the wrong address was saved. What do I do?Updated 3 hours ago